Made By Autistics!

After being beaten down this week (see my last two posts) and feeling absolutely hellish, I wanted to do something good, something creative and something NICE!

I have found there to be a severe lack of opportunity for my Art locally and I can only imagine that other people have felt the same so I created the Made By Autistics Marketplace on facebook to give people the chance to sell their art, wares and other things they’ve created to anybody willing to join the group. I coined the phrase “By Autistic People For Everyone” to really outline what i’m going for.

I would love for you to join us at https://www.facebook.com/groups/MadeByAutistics/

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Time for me to boycott.

If I say I don’t want to be on the phone then please respect me.

I have been dealing with some of the worst customer service I think i’ve ever experienced in my life. I visited a popular shoe store that is geared towards youth with popular brands like Vans and Converse, to name a few.

It takes a lot out of me, energy-wise to even get out of bed, get ready, and leave the house. I decided to go to the mall – which I rarely do and it was a huge mistake.

I walked in to this store, the teenage sales associates were standing around, three of them, conversing. I actually had to interrupt their conversation to ask a question. No one wants to have to do that. It also was a Sunday and I was the only customer in the store. The last time I went to this mall and walked by this store, their sales associate was sitting on the cash table, legs dangling down towards the entrance. This should have been a red flag, but it wasn’t.

I wrote both their social media and their email and received form email responses. Nothing says “I don’t care about your patronage” by copying and pasting a pretty generic message – especially after spending the time to actually file a complaint and give them room to rectify the issue. From what i’ve read, it seems like their customer service, generally speaking, is pretty awful.

There was a few other issues, but i’ll spare you the details.

What really gets me from all these interactions is that someone from head office called me and our conversation went sour, fast:

  • Her: Hi this is __ at Journeys , who am I speaking to?
  • Me: It’s Margaux calling you back
  • Her: So I know you’ve spoken with Ryan, or social media team etc and i’m just not sure…(i can’t remember the rest)
  • Me: Yes. I don’t feel comfortable on the phone, can you email me?
  • Her: I’ll be short with it
  • Me: I’m on the Autism Spectrum, i’m really not comfortable on the phone, can you email me?
  • Her: I’m sorry, i’ll do that

Well, that email never came. I decided to contact the highest-up person I had been corresponding with through email and I was shocked at the response:

This was the response I received back

I was already visibly upset and after receiving this response I feel even worse now – but that’s not the first time they have refused to respect an Autistic Person:



I’ve also read cases of racial profiling, emails being ignored, product fulfillment gone wrong and a lot of customers vowing to never shop there again.

This makes me pose a pretty important question, If you are getting NEGATIVE feedback from Customers, wouldn’t you want to address them personally, rectify the issue, LEARN from it and improve? I don’t think it matters because their quarterly profits increased and in the end that’s all that is important to them.What you can do to help:

What you can do to help:

New Thrift Haul Video!

Would love if you could watch this & if you’re able to, please subscribe!

-Margaux

New Reviews: Carina Organics & PureBites

I’ve posted a couple new youtube videos this last week, check them out!


#MyFujifilm #XA3

I was SO excited when Fujifilm agreed to send me this camera to review. The quality of images is super fantastic and it makes photography easy and accessible for all!

 

I’m so impressed. I couldn’t believe the kind of images I was able to capture and the fact I didn’t have to fumble around with the settings. I still need to go through the manual and read it over.

For more information, please check out:
http://www.fujifilm.ca/products/digital_cameras/x/fujifilm_x_a3/

THANK YOU FUJIFILM for providing me with this camera in a complimentary fashion.

 

RETRAK Animalz Headphones Unboxing & Review!

 

Are you looking for super cute headphones that are soft, warm and really affordable?

Retrak makes incredibly affordable ones with a retractable cord and sound limiting technology. They are marketed towards kids, but if you have a small head like mine then you can easily rock these. There’s lots of different animals. No more BLASTING your eardrums with music that goes too loud. That will never happen with these.

Protecting young ears and creating a fun way to listen is what these are all about.

You can find more about them here:

What’s your favourite design?

Thank you Retrak for sending me these. All opinions are my own!

SOCKSMITH Socks Review!

OHHHHH BABY! Anyone who knows me, knows how much I LOVE NOVELTY FASHION with an intense passion. I was SO HAPPY when Socksmith returned my e-mail! I was not disappointed.

Socksmith is available at:

 

All opinions are my own.

Furless Cosmetics

Plenty of wonderful THANK YOU’s to send to Furless Cosmetics for sending me some fab products.

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I am so impressed with the quality, the pigmentation and the softness of the bristles. I also LOVE the name because going FURLESS is SO incredibly important to me. I’ve even gotten “in to it” with some fur wearing fashion bloggers. Yikes.

They have an incredible range of products and it’s all top notch.

Check out my video to see how I use the brushes and eyeshadow pigments!

 

 

Missamé Brushes & Au Naturale Cosmetics

 

I would like to thank both Missamé and Au Naturale Cosmetics for sending me some fab products. They are both being used in my video above.

Missamé

They make an INCREDIBLE Synthetic Makeup Brush Set which they were kind enough to send me. The bristles are so silky smooth and the coverage is flawless. I am so impressed, this is my first real set of brushes and I could not be happier. They come in a roll up case too.  They can be purchased here!

 

Au Naturale Cosmetics

I love the fact ALL their products are natural. They were kind enough to send me a couple of samples and 3 full size su/Stain Lip Stains in On Pointe, Hero and Terra Cotta. I was apprehensive at first, thinking there was NO WAY I could pull off each colour but I was very surprised. They are ultra pigmented and taste like berries. You definitely have to carry it with you and make sure you reapply but the colour pay off is so worth it. I got tons of compliments and it’s ultra moisturizing. Check out their extensive line of products here!

 

aunaturale

L’Oreal needs to be inclusive

If you are a fully abled individual without any sensory or mobility issues, you may not notice what’s wrong with this picture.

For months and months now i’ve been waiting for a response to what prompted this entire thing in the first place which i’ve described in the video above.

Here’s the entire story.

Summer, 2017. I had just attended my very first Autism meet up and was feeling like I finally fit in with people. I felt good about myself. I was happy. I also had time to kill and thought it was a great opportunity to visit Metropolis at Metrotown in Burnaby BC, it was on my way home and I thought I could get a few things done.

I noticed an Urban Decay store and they were celebrating their birthday in the mall. How exciting, I thought to myself. I love their products, the pigmentation and thought that this was just super cool and I wanted to get in on the action.

My heart sank and the mood quickly changed.

Why?

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This is why. Yes, it may look like your very ordinary wind booth where you have various pieces of paper flying around but only ONE will win you a coveted full size product.

I couldn’t figure out what someone who had sensory issues or mobility issues was to do since they were not presented with that opportunity.

I was sweaty, anxious, visibly upset and mustered up all the courage I had inside of me to march in to the store and ask for a manager and said I wanted to speak to the marketing department, that I was an autistic individual and didn’t think it was inclusive at all. I met this lady, Tania Garrigo-Meza and she did not tell me she wasn’t the manager, she’s actually the “Retail Biz Dev and Education Executive for Urban Decay Cosmetics”. Her response to me was the most disingenuous “oh, i’m sorry, our marketing team just left!”. Ugh. I asked for a pen and paper and she reluctantly gave me it. I wrote down my information, expecting a prompt response.

Did I get one? NOPE.

I then found her on Instagram. I found her with pictures of the staff and yes, I commented in regards to this situation. The assistant manager contacted me. She knew nothing of what happened. I wrote to every single channel I could possibly think of. Facebook, Twitter, Instagram, Email and LinkedIn.

Want to see the response I got from Line Miserere who’s position is “Information Management at L’oreal Canada”:

September 13th:

Thank you for sending all the communications. In terms of future contests/promotions, nothing has been determined yet but we have certainly learned a great deal from your experience. It would be my pleasure to send you the full-size product at home, unless you prefer something else. Please let me know.   

A course of action? Policy change? Nope. Just excuses, excuses, excuses.

I decided to write the mall too – because I believe there should be strict standards when promotions are run in the walkways of the mall. Their response:

Hi Margaux Thank you for reaching out to us. We are sorry to hear about this unfortunate experience that occurred with one of our tenants events. Please also allow us to apologize for copying you on our initial response. We review customer concerns received on our social media platforms internally, and that first message was meant for our internal group. In regards to this event, It is something that is put on with the Tenant, Urban Decay. They were responsible for all items. Accordingly, please do follow up with them directly in regards to your concerns. Regards, Metropolis at Metrotown

There isn’t a single person who wants to take responsibility for this and wants to come up with a policy for inclusivity moving forward.

Just take a look at the stocks:

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Falling. Sure, it’s climbing back up there–but maybe they’d learn a thing or two, if, OH, I DON’T KNOW- they LISTENED to their (former) customer base?

I just want a policy where they have criteria that ANY promotion has to meet to include EVERYONE from ALL walks of life and ALL abilities.

L’Oreal owns ALL THESE BRANDS and until I get a response or a resolution, i’m not supporting them and i’m not wearing them.

L'Oreal - They'll take your money and ignore your concerns.jpg

 

You know what else is complete irony? They are working with AUTISM SPEAKS which is all kinds of HORRIBLE! MMMM EUGENICS.

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Want to make your voice heard since they’re not hearing me?

SIGN THE PETITION HERE

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Hey Urban Decay_If you want to be inclusive