Time for me to boycott.

If I say I don’t want to be on the phone then please respect me.

I have been dealing with some of the worst customer service I think i’ve ever experienced in my life. I visited a popular shoe store that is geared towards youth with popular brands like Vans and Converse, to name a few.

It takes a lot out of me, energy-wise to even get out of bed, get ready, and leave the house. I decided to go to the mall – which I rarely do and it was a huge mistake.

I walked in to this store, the teenage sales associates were standing around, three of them, conversing. I actually had to interrupt their conversation to ask a question. No one wants to have to do that. It also was a Sunday and I was the only customer in the store. The last time I went to this mall and walked by this store, their sales associate was sitting on the cash table, legs dangling down towards the entrance. This should have been a red flag, but it wasn’t.

I wrote both their social media and their email and received form email responses. Nothing says “I don’t care about your patronage” by copying and pasting a pretty generic message – especially after spending the time to actually file a complaint and give them room to rectify the issue. From what i’ve read, it seems like their customer service, generally speaking, is pretty awful.

There was a few other issues, but i’ll spare you the details.

What really gets me from all these interactions is that someone from head office called me and our conversation went sour, fast:

  • Her: Hi this is __ at Journeys , who am I speaking to?
  • Me: It’s Margaux calling you back
  • Her: So I know you’ve spoken with Ryan, or social media team etc and i’m just not sure…(i can’t remember the rest)
  • Me: Yes. I don’t feel comfortable on the phone, can you email me?
  • Her: I’ll be short with it
  • Me: I’m on the Autism Spectrum, i’m really not comfortable on the phone, can you email me?
  • Her: I’m sorry, i’ll do that

Well, that email never came. I decided to contact the highest-up person I had been corresponding with through email and I was shocked at the response:

This was the response I received back

I was already visibly upset and after receiving this response I feel even worse now – but that’s not the first time they have refused to respect an Autistic Person:



I’ve also read cases of racial profiling, emails being ignored, product fulfillment gone wrong and a lot of customers vowing to never shop there again.

This makes me pose a pretty important question, If you are getting NEGATIVE feedback from Customers, wouldn’t you want to address them personally, rectify the issue, LEARN from it and improve? I don’t think it matters because their quarterly profits increased and in the end that’s all that is important to them.What you can do to help:

What you can do to help:

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My Thoughts on VegExpo 2018 Vancouver

I’ve been a Vegetarian for roughly 15 years, so naturally i’ve wanted to go to VegExpo. It was incredibly busy! You had to push past part of the crowds to get anywhere so that was a bit tedious. The fact I had the chance to connect with brands that I already love, taste delicious new treats and be immersed in a space with likeminded people made it completely worth it. They had over 200 vendors. The location was the Vancouver Convention Centre and it ran from 10 until 5pm. We got there at around 10:15, waited in line for about 15 minutes and got in at 10:30. We stayed for 3 hours and I’m really happy we went early. As the day went on it just kept getting busier. It’s really nice to see something of this calibre be such a success.

Back when I was employed in the retail health food sector, I had the privilege of going to CHFA. This, being a show open to the public and not just exclusive to retailers and wholesalers, was, well, very different: The demographic and the approach by companies was more tailored to their customer base. It was interesting to compare and contrast.

I was really happy that I was able to talk a bit about my story and connect with brands that seem to align with my vision and values. I hope this gives me some opportunities for some great taste test videos (did you see this one?)!

 

Here are the brands/companies/associations that I mention in my video above: 

I can’t wait to taste some of the goodies i’ve brought home.

Are you following a strict diet? Are you Vegan or Vegetarian or have food aversions? I’d love to hear about your story!

Thank you so much for your continued support,

Margaux

 

Shop With Me at Talize Delta!

 

I love thrifting! I was so happy to collaborate with Talize on this fun video. They have two locations close to me, Delta & Langley. I love their immaculately kept store, the selection and the staff! I am so happy that they help the Children’s Wish Foundation and are a Canadian Company. I got a few items including a Levi’s Denim Jacket that i’m so in love with.

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This is truly me in my element and I had so much fun, Thanks to Talize!

I hope you enjoy my video and check out talize.com for more information.