Time for me to boycott.

If I say I don’t want to be on the phone then please respect me.

I have been dealing with some of the worst customer service I think i’ve ever experienced in my life. I visited a popular shoe store that is geared towards youth with popular brands like Vans and Converse, to name a few.

It takes a lot out of me, energy-wise to even get out of bed, get ready, and leave the house. I decided to go to the mall – which I rarely do and it was a huge mistake.

I walked in to this store, the teenage sales associates were standing around, three of them, conversing. I actually had to interrupt their conversation to ask a question. No one wants to have to do that. It also was a Sunday and I was the only customer in the store. The last time I went to this mall and walked by this store, their sales associate was sitting on the cash table, legs dangling down towards the entrance. This should have been a red flag, but it wasn’t.

I wrote both their social media and their email and received form email responses. Nothing says “I don’t care about your patronage” by copying and pasting a pretty generic message – especially after spending the time to actually file a complaint and give them room to rectify the issue. From what i’ve read, it seems like their customer service, generally speaking, is pretty awful.

There was a few other issues, but i’ll spare you the details.

What really gets me from all these interactions is that someone from head office called me and our conversation went sour, fast:

  • Her: Hi this is __ at Journeys , who am I speaking to?
  • Me: It’s Margaux calling you back
  • Her: So I know you’ve spoken with Ryan, or social media team etc and i’m just not sure…(i can’t remember the rest)
  • Me: Yes. I don’t feel comfortable on the phone, can you email me?
  • Her: I’ll be short with it
  • Me: I’m on the Autism Spectrum, i’m really not comfortable on the phone, can you email me?
  • Her: I’m sorry, i’ll do that

Well, that email never came. I decided to contact the highest-up person I had been corresponding with through email and I was shocked at the response:

This was the response I received back

I was already visibly upset and after receiving this response I feel even worse now – but that’s not the first time they have refused to respect an Autistic Person:



I’ve also read cases of racial profiling, emails being ignored, product fulfillment gone wrong and a lot of customers vowing to never shop there again.

This makes me pose a pretty important question, If you are getting NEGATIVE feedback from Customers, wouldn’t you want to address them personally, rectify the issue, LEARN from it and improve? I don’t think it matters because their quarterly profits increased and in the end that’s all that is important to them.What you can do to help:

What you can do to help:

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Passing Judgment

Throughout my life, people have passed judgment on me based on the way I look, act or quite frankly who I am.

I think the way I present myself has a lot to do with my sensory sensitivities. For instance: I don’t “dress my age” and I prefer wearing comfortable clothing such as shirts that are a men’s size small, jeans, and slip on shoes. I rarely wear makeup and I usually just brush my hair and head out the door. It’s already so mentally trying to go out in to the world that the energy I would use to make myself presentable gets used up so fast. By that time, i’m already beyond drained and I start feeling physically ill.

 

Sometimes I dress very casually and sometimes I look fancy.


My intellectual capacity is clearly questioned because some people, whether it’s conscious or not, believe that the way someone looks has to do with the way they think.

I was treated very poorly at a restaurant and I can’t say for certain that it had anything to do with the way I looked, but I wouldn’t be surprised. It seemed like I was stereotyped as dumb and trashy because of my use of coupons and was spoken down to – which i’m still feeling anxious and upset about.

The English idiom “don’t judge a book by its cover” is a metaphorical phrase which means “you shouldn’t prejudge the worth or value of something by its outward appearance alone”. For example “That man may look very small and insignificant, but don’t judge a book by its cover – he’s a very powerful man in his circle”. —Wikipedia

We all deserve a little kindness and compassion, no matter what we look like.

sunset hands love woman

Photo by Stokpic on Pexels.com

 

Links of interest:

 

Socially Inept.

There are plenty of us who are able to express ourselves and plenty who can not. I always hope when I share my stories that I am able to speak from deep within. It’s incredibly humbling when I receive messages of support.

To know that there are people out there who find what I say relatable and comforting is wonderful.

With everything that has been going on in the Autistic community, primarily those who have chosen to speak for us/at us without being Autistic, I feel that much more compelled to share the experiences that have shaped me.

I feel fragile and lonely at times. I wear my heart on my sleeve and I am still growing, changing and evolving. I realize that the sentiment “be kind” can be so much more. Hold the door open, say hi to someone! Maybe even practice random acts of kindness? The simplest acknowledgement can really brighten a human’s day.

Love,

Margaux